At Le Trône, every order is carefully prepared in our shop at 85 rue d'Assas, in Paris 6e. Below you will find the areas we serve, our delivery methods, the fee schedule and our lead times, so you can order with complete peace of mind.
Areas served
- Metropolitan France: home delivery or in-store pickup, depending on the method chosen.
- Corsica and French overseas territories: delivery available on quotation. Contact us on 01 42 45 01 73 or at contact@letrone.com for an estimate suited to your address.
Delivery methods
- Free in-store pickup (85 rue d'Assas, 75006 Paris): you are notified by email as soon as your order is ready, and you collect it during the shop's opening hours. No charge.
- Tracked Colissimo: for standard parcels, with a tracking number.
- Kuehne-Nagel, by appointment: for shipments over 30 kg (toilets, packs and bulky items), delivery is arranged with a scheduled appointment.
Delivery covers transporting your products to the building entrance, at the address you provide. The carrier does not carry goods upstairs, cross a threshold or take away packaging: for a wall-hung WC or a pack, please arrange for someone able to take delivery. Installation is not included: it can be discussed during an advisory appointment in the shop.
Delivery fees
Shipping fees are calculated on the total weight of your order and shown clearly at the "delivery" step, before payment.
| Order weight | Delivery fee |
|---|---|
| In-store pickup | 0 € |
| Up to 1 kg | 7 € |
| 1 to 6 kg | 12 € |
| 6 to 15 kg | 15 € |
| 15 to 30 kg | 20 € |
| Over 30 kg | 84 € |
Product prices are shown in euros including tax, with VAT at the applicable rate and the DEEE and PMCB eco-contributions included.
Delivery lead times
In-stock products leave our warehouse quickly. Made-to-order products depend on the supplier's manufacturing time, which varies with the model and the finish: we let you know before you confirm your order.
In the absence of a specific date stated at the time of the order, it is delivered no later than 30 days after its confirmation (art. L216-1 of the French Consumer Code).
In the event of a delay. If delivery does not take place on the announced date or within the announced time frame, you may instruct us, in writing (letter or email), to carry out delivery within a reasonable additional period. If we fail to do so within that new period, you are entitled to cancel the order. We will then refund all sums paid in full, no later than fourteen days after the cancellation (art. L216-6 of the French Consumer Code).
Transfer of risk
Until your order is physically handed over, the products travel under Le Trône's responsibility. The risk of loss or damage passes to you only when you, or a third party designated by you, take actual possession of the products (art. L216-4 of the French Consumer Code).
Tracking your order
As soon as your order ships, you receive by email the carrier's name, the tracking number and the link to follow your parcel. For in-store pickup, an email confirms that your order is ready for collection.
On receipt
Take the time to check your parcel on delivery:
- Inspect the packaging and the contents, if possible in the presence of the carrier.
- If there is visible damage or a missing product, report it to us on receipt on 01 42 45 01 73 or at contact@letrone.com. You may also note your reservations on the delivery slip or refuse the parcel.
- As transport travels under our responsibility until handover, we cover any damage occurring during shipping, without holding you to any particular deadline to report it.
A prompt, detailed report makes it easier to handle the issue and replace the products concerned.
Ownership and warranties
Our products remain the property of Le Trône SARL until your order is paid in full. You benefit from a 14-day right of withdrawal from receipt (return costs remaining at your expense), from the two-year legal guarantee of conformity (art. L217-3 et seq. of the French Consumer Code) and from the legal warranty against hidden defects (art. 1641 et seq. of the French Civil Code). Full terms are set out in our terms and conditions of sale.
A question, a specific area?
For delivery to Corsica or the French overseas territories, for a bulky order, our team is here to help:
- Phone: 01 42 45 01 73
- Email: contact@letrone.com
- Shop: 85 rue d'Assas, 75006 Paris