Terms and conditions of sale

Last updated: July 2026.

Welcome to letrone.com, the online store of the specialist in Japanese toilets since 2005. These terms ensure a clear, secure and reassuring relationship between you and Le Trône.

Article 1 - Purpose and scope

These terms and conditions of sale (the "Terms") govern, without restriction or reservation, all distance sales concluded on the letrone.com website (the "Site") between the company Le Trône (the "Seller" or "Le Trône") and any person making a purchase (the "Customer").

The Site sells bathroom equipment: Japanese toilets (washlets), washlet seats, hand basins, accessories and related items. Le Trône sells exclusively the supply of these products. Fitting and installation are not a service sold online; a design consultation appointment may be booked in store to prepare your project.

Any order implies the Customer's full and unreserved acceptance of these Terms, in the version in force on the day of the order. The Customer acknowledges having read and accepted them before validating the order, by ticking the box provided for that purpose. Le Trône reserves the right to amend its Terms; the version applicable to an order is the one accepted by the Customer at the time of that order.

Article 2 - Seller identification

Company name: Le Trône SARL
Share capital: 38,092 euros
Registered office: 85 rue d'Assas, 75006 Paris, France
SIREN: 482 192 705
SIRET: 482 192 705 00028
Trade register (RCS): Paris 482 192 705
Intra-community VAT: FR55482192705
LEI: 984500DF80F9E141T732
Telephone: 01 42 45 01 73
Email: contact@letrone.com
Publication director: Jun Lamarque, managing director
Site host: OVH SAS (OVHCloud), 2 rue Kellermann, 59100 Roubaix, France

Article 3 - Products and availability

The products offered for sale are presented in detailed sheets describing their essential characteristics. Photographs and illustrations are provided for illustrative purposes and are not contractual; they cannot bind the Seller.

Offers are valid as long as they appear on the Site and while stocks last. Availability is indicated on each product sheet. In the event of unavailability found after the order, the Customer is informed by email as soon as possible and refunded the corresponding amount, with no further compensation.

Article 4 - Prices

Prices are shown in euros, inclusive of all taxes, including VAT at the applicable rate. The rate applied is shown in your order summary and on your invoice, which breaks it down rate by rate.

The DEEE and PMCB eco-participation fees are included in the displayed price and detailed under the wording "including X euros of eco-fee". These contributions fund the collection and recycling of equipment and furnishing items at the end of their life.

Shipping costs are additional to the price of the items. They are calculated according to the weight of the order and displayed before validation, at the "Delivery" step of the ordering process.

Le Trône reserves the right to change its prices at any time. Products are invoiced on the basis of the rates in force at the time the order is recorded.

Article 5 - Order and validation

The order follows these steps: selecting items and adding them to the basket, signing in or creating an account, choosing the delivery method, choosing the payment method, the summary, acceptance of the Terms, then validation by the button carrying the "obligation to pay" wording. The sale is deemed concluded upon the Customer's receipt of the confirmation email summarising the order. Le Trône archives concluded contracts in accordance with the regulations.

Verification and fraud prevention: Le Trône reserves the right to verify the accuracy of the information provided, and to suspend or cancel any order showing an anomaly or a risk of fraud (payment default or incident, incorrect or inconsistent address, unresolved prior dispute). The Customer is informed and, where applicable, refunded.

Article 6 - Payment

The accepted means of payment are:

Bank card (Visa, Mastercard, CB) via Stripe (Stripe Payments Europe Ltd), a secure payment provider. Card details are entered on Stripe's secure interface: Le Trône never has access to them and does not retain any.
Bank transfer: the bank details (RIB) are provided to the Customer, who states the order reference. The order is prepared upon receipt of the funds. Failing receipt of the transfer within 7 calendar days from validation of the order, the order may be cancelled.

Le Trône accepts neither cheques nor payment in instalments. The price is payable in full on the day of the order.

Article 7 - Retention of title

The products remain the full and entire property of Le Trône SARL until full payment of the price, in principal and ancillary amounts. This retention of title does not prevent the transfer to the Customer, upon physical delivery of the products, of the risks of loss or damage.

Article 8 - Delivery

Geographic area: deliveries are made within mainland France. Corsica and the French overseas territories are subject to a quotation: please consult us.

Scope of delivery: products are handed over at the building entrance, at the address given by the Customer. The carrier does not carry goods upstairs, cross a threshold, unpack them or take away packaging. For heavy or bulky products, the Customer arranges for someone able to take delivery to be present. Installation is not included (article 1).

Delivery methods:

Free in-store collection (85 rue d'Assas, Paris 6th): the Customer is notified by email as soon as the order is available.
Colissimo tracked for parcels.
Kuehne-Nagel with appointment booking for shipments over 30 kg (toilets, packs).

Shipping costs: calculated by weight and shown at the "Delivery" step before validation.

Lead times: the lead time applicable to the order is communicated to the Customer before its confirmation. In the absence of a stated date or period, the Seller delivers without undue delay and no later than 30 days after the conclusion of the contract, in accordance with article L216-1 of the French Consumer Code. Should the Seller fail to meet its delivery obligation, the Customer has the rights provided for in articles L216-1 et seq. of the Consumer Code (formal notice then, where applicable, cancellation of the order and refund).

Tracking: the carrier, the shipment number and the tracking link are provided to the Customer by email.

Article 9 - Receipt and reservations

Upon receipt, the Customer (or their representative) is invited to check the condition and conformity of the products in the presence of the carrier. In the event of damage, a missing item or a visibly damaged parcel, the Customer is advised to report the apparent damage to the delivery driver, if possible by noting precise and dated reservations on the delivery note or receipt, then to inform Le Trône as soon as possible at contact@letrone.com, so that the situation can be handled as quickly as possible.

These steps are intended to facilitate the handling of the dispute with the carrier. They do not condition the rights that the consumer Customer holds under the legal guarantee of conformity, the guarantee against hidden defects and the right of withdrawal, which remain applicable in any event.

Article 10 - Right of withdrawal

In accordance with articles L221-18 et seq. of the Consumer Code, the consumer Customer has a period of 14 days from receipt of the last product to exercise the right of withdrawal, without having to give reasons or bear any penalty.

Procedure: the Customer informs Le Trône of the decision, before the deadline expires, by an unambiguous statement, on 01 42 45 01 73 or at contact@letrone.com. The Customer may use the model form provided in Appendix 1. The return address is confirmed to the Customer by Le Trône.

Return: the products must be returned complete, with all their accessories and, where possible, in their original packaging. Return costs are borne by the Customer. The Customer may be held liable for any depreciation resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods (article L221-23 of the French Consumer Code).

Legal exclusions: in accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply, in particular, to goods made to the Customer's specifications or clearly personalised, nor to sealed goods that cannot be returned for reasons of hygiene or health protection and that have been unsealed after delivery.

Article 11 - Legal guarantees

Independently of any commercial warranty, Le Trône is liable for defects in the conformity of the goods under the legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code) and for hidden defects in the item sold under the legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

Mandatory boxed legal notice:

The consumer has a period of two years from delivery of the goods to obtain the enforcement of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity entails an obligation to supply goods that conform to the contract. The consumer may request that the goods be brought into conformity by repair or replacement or, failing that, a reduction in price or cancellation of the contract, under the conditions set out in articles L. 217-1 et seq. of the Consumer Code.

The consumer may also enforce the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code. In that case, the consumer may choose between cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

Reference texts reproduced:

Article L217-3 of the Consumer Code: "The seller delivers goods that conform to the contract as well as to the criteria set out in article L. 217-5. The seller is liable for lacks of conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within a period of two years from that delivery."

Article L217-4 of the Consumer Code: "The goods conform to the contract if they meet, in particular, where applicable, the following criteria: 1° They correspond to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract; 2° They are fit for any special use sought by the consumer, brought to the seller's attention no later than at the time of conclusion of the contract and accepted by the seller; 3° They are delivered with all the accessories and installation instructions to be supplied in accordance with the contract; 4° They are subject to the updates provided for in the contract, where applicable."

Article L217-5 (I) of the Consumer Code: "In addition to the criteria of conformity with the contract, the goods conform if they meet the following criteria: 1° They are fit for the use ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law as well as any technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned; 2° Where applicable, they have the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract; 3° Where applicable, they are delivered with all the accessories, including packaging, and the installation instructions that the consumer may legitimately expect; 4° They correspond to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer may legitimately expect for goods of the same type, having regard to the nature of the goods as well as the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling."

Article L217-7 of the Consumer Code: "Lacks of conformity that appear within a period of twenty-four months from delivery of the goods are, unless proven otherwise, presumed to exist at the time of delivery. The seller may rebut this presumption if it is not compatible with the nature of the goods or of the lack of conformity invoked."

Article L217-9 of the Consumer Code: "In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to a reduction in price or cancellation of the contract, under the conditions set out in this subsection. The consumer may also claim damages under the conditions provided for in articles 1231-1 to 1231-7 of the Civil Code."

Article L217-12 of the Consumer Code: "The action resulting from a lack of conformity is barred after two years from delivery of the goods."

Article 1641 of the Civil Code: "The seller is bound by a warranty on account of hidden defects in the item sold that make it unfit for the use for which it is intended, or that so impair that use that the buyer would not have acquired it, or would have given only a lower price for it, had they known of them."

Article 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded."

Article 1648, first paragraph, of the Civil Code: "The action resulting from redhibitory defects must be brought by the buyer within a period of two years from the discovery of the defect."

For any enforcement of a legal guarantee, the Customer may contact Le Trône on 01 42 45 01 73 or at contact@letrone.com.

Article 12 - Refund

In the event of withdrawal, cancellation or a justified return, Le Trône refunds the Customer the full amount paid, including standard delivery costs, within a maximum period of 14 days. In the event of withdrawal, the refund may be deferred until the products are recovered or until the Customer has provided proof of their dispatch, whichever of these events occurs first.

The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means. The refund does not incur any costs for the Customer.

Article 13 - Liability

Le Trône is liable for the proper performance of the obligations arising from the distance contract, in accordance with article L221-15 of the Consumer Code. However, its liability cannot be engaged in the event of misuse of the products, failure to comply with the manufacturer's instructions, normal wear and tear, or the occurrence of a force majeure event.

The Customer remains responsible for the choice of products in light of their technical constraints (dimensions, water supply, electrical supply). A design consultation appointment in store is available to assist them in defining their project.

Article 14 - Intellectual property

All the elements of the Site (brand, logos, texts, visuals, photographs, illustrations, layout, structure) are protected by intellectual property law and remain the exclusive property of Le Trône SARL or its partners. Any reproduction, representation, modification or exploitation, in whole or in part, without prior written authorisation, is prohibited and liable to constitute infringement.

Article 15 - Personal data

Le Trône SARL, as data controller, carries out processing of personal data in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

Purposes: management of orders, of the customer account and of design consultation appointments.
Legal bases: performance of the contract, compliance with legal obligations (invoicing, accounting) and legitimate interest.
Mandatory nature of the data: the data requested to place an order are necessary for the conclusion and performance of the contract; failing to provide them, the order cannot be processed.
Recipients: providers strictly necessary for performance (carriers, Stripe for payment, the host, technical error monitoring), with no transfer to third parties for commercial purposes.
Retention periods: order data retained for the legal accounting period (10 years for invoices); the customer account retained as long as it remains active. Details are set out in the privacy policy.
Rights: access, rectification, erasure, objection, portability and restriction, as well as the right to define directives concerning the fate of personal data after death (article 85 of the loi Informatique et Libertés). These rights are exercised by email at contact@letrone.com or by post to the registered office. The Customer may lodge a complaint with the CNIL.
Cookies: the Site stores on your device only what is strictly necessary (session and CSRF security cookies, basket in the browser's local storage), exempt from consent. No advertising cookies or third-party trackers are placed; no consent banner is therefore required.

For further details, the Customer is invited to consult the privacy policy of the Site.

Article 16 - Applicable law and disputes

These Terms are governed by French law. The language of the contract is French.

In the event of a dispute, the Customer is invited to first contact Le Trône on 01 42 45 01 73 or at contact@letrone.com in order to seek an amicable solution. Failing agreement, the French courts alone have jurisdiction, under ordinary law conditions.

Appendix 1 - Model withdrawal form

(To be completed and returned only if you wish to withdraw from the contract.)

For the attention of Le Trône SARL, 85 rue d'Assas, 75006 Paris, France, contact@letrone.com, 01 42 45 01 73:

I hereby notify you of my withdrawal from the contract relating to the sale of the goods below:

Ordered on / received on: ...........................
Order number: ...........................
Name of consumer(s): ...........................
Address of consumer(s): ...........................
Signature of consumer(s) (only if this form is notified on paper): ...........................
Date: ...........................